Agent Wrap Up Data Summary Report

The Agent Wrap Up Data Summary Report presents information about wrap-up data.

Charts

The following charts are available:

Chart name	Description
Total ACD Calls by Wrap-up Data	Displays the number of calls handled by agents for a wrap-up data.
Avg Handle, Talk, Work Time by Wrap-up Data	Displays the handle time, talk time, and work time by agents for a wrap-up data.

The report includes a table that displays the following information:

Field	Description
Wrap-Up Reason	Name of the reason used by the agent to wrap-up a call.
Agent Name	Name of the agent.
Agent ID	ID of the agent.
Total	The total number of calls for which the agent has selected the same wrap-up reason.

You can filter using the following parameter:

Filter parameter	Result
Wrap Up Data List	Displays statistics of the specified wrap-up data.

None